Small Business Support
Small businesses today juggle numerous responsibilities, making it easy to feel overwhelmed. In this dynamic landscape where mobility is key, leveraging collaboration tools becomes increasingly vital for staying connected and efficient. That's where Microsoft Teams steps in, offering a comprehensive suite of tools tailored for small businesses, including chat, phone, meetings, and call center capabilities. While Teams is renowned for its effectiveness and affordability, navigating its setup process can sometimes prove daunting.
But fear not, because we're here to help. Our mission is to empower you with free instructional videos, carefully crafted to guide you through the process of purchasing, configuring, and deploying various features of Microsoft Teams for your small business. We understand that technology can sometimes seem complex, which is why we strive to simplify it for you. And should you encounter any challenges along the way, our vibrant community is here to lend a helping hand.
Discover our collection of do-it-yourself videos designed specifically to streamline the setup of Microsoft's premier collaboration tools for your business. Accessible within our 'Small Business Microsoft Teams Phone & Call Center DIY Videos' playlist, these videos cover an array of topics, ensuring you have all the resources you need to succeed.
Understanding Microsoft's Phone System
Purchasing licenses for a phone system
Setting up a trial
Adding users to a tenant
Understanding Microsoft's Calling Plans
Pay As You Go Plans
Pooled Minute Plans
Mobile & Office Converged Calling Plans
Obtaining phone numbers from Microsoft
Reviewing the per minute rate sheets for calling
Porting numbers to Microsoft
Using Communications Credits for overages
Setting up Hot Desking
Setting up Emergency Calling (e911)
Setting Up a Call Center
Creating an auto attendant
Creating Queues and Teams of Agents
Setting up greetings for your customers
Routing to the appropriate department
Forward to another number or voicemail
Providing a option for speech enabled directory search
Changing menu options based on office hours and holidays
All of this and more is located in our playlist below. Enjoy and post any questions you may have in our free community!
